When supplier performance reporting becomes reactive, inconsistent, and resource-heavy, it’s
not just a procurement problem; it’s a strategic risk.
The challenge: Their supplier base was growing fast, but performance tracking was patchy. Risk
visibility was low. And the cost of oversight kept climbing.
More dashboards weren’t the answer. A system that worked was needed.
A Supplier Performance Framework designed to drive transparency, reduce risk, and align
supplier goals with business strategy. It wasn’t just about metrics. It was about clarity,
accountability, and trust.
We introduced scorecards with meaningful KPIs: embedded ESG and compliance into supplier
reviews. And created a rhythm of feedback that strengthened relationships, not just reporting.
The impact was immediate.
• Oversight costs dropped
• Compliance issues reduced
• Risk visibility improved across categories
• Supplier engagement deepened, and performance became a shared goal
The solution wasn’t a tech fix. It was a governance shift. And it turned supplier management
from a cost centre into a strategic asset.
Delivering clarity in complex situations and results that stick.
